Shipping policy
At AutoDrapes, we aim to process and deliver your order as quickly and safely as possible.
1. Delivery Areas
We currently offer delivery services across Pakistan, subject to courier service availability at the customer's location.
2. Order Processing
Orders are generally processed after confirmation.
For custom-fit products, additional processing time may be required depending on the vehicle model and product availability.
Orders may be confirmed through phone call, WhatsApp, SMS, or email.
3. Estimated Delivery Time
Estimated delivery times may vary depending on:
- Customer's location
- Product availability
- Order processing time
- Courier service
- Weather conditions
- Public holidays
- Unforeseen circumstances
The estimated delivery timeline provided by AutoDrapes is not a guaranteed delivery date.
4. Shipping Charges
Applicable delivery charges will be displayed or communicated to the customer before order confirmation, where applicable.
Shipping charges may vary depending on the delivery location, order size, courier service, or promotional offers.
5. Cash on Delivery
For Cash on Delivery orders, the customer must pay the complete amount to the courier at the time of delivery.
Customers are requested to keep the required amount available to avoid delivery delays.
6. Address Accuracy
Customers are responsible for providing a complete and accurate delivery address, including:
- Name
- Contact number
- House/Flat/Shop number
- Street/Area
- City
- Any relevant landmark or delivery instructions
AutoDrapes will not be responsible for delays or failed deliveries resulting from incorrect or incomplete customer information.
7. Delivery Attempts
Courier companies may make one or more delivery attempts according to their own policies.
If the customer is unavailable, does not respond to the courier, refuses the parcel, or provides an incorrect address, the order may be returned to AutoDrapes.
Additional shipping charges may apply if the customer requests re-dispatch.
8. Parcel Inspection
Customers are encouraged to inspect the package and product upon delivery.
If the package is visibly damaged, customers should notify the courier immediately and contact AutoDrapes with photographs or video evidence.
9. Delayed Deliveries
Although AutoDrapes works with courier partners to deliver orders within the estimated timeframe, courier delays may occasionally occur.
Such delays may be caused by weather, operational issues, holidays, remote locations, or other circumstances beyond our control.
10. Refused or Unaccepted Orders
If a customer refuses or does not accept a confirmed COD order without a valid reason, AutoDrapes reserves the right to restrict or decline future COD orders from that customer.
11. Contact Us
If you have any questions regarding your order or delivery, please contact AutoDrapes through the contact details provided on our website. We will be happy to assist you.